jatwen | Privacy Policy and How We Protect Your Data

1. Introduction

Jatwen (jatwen.net) is an online gaming platform built for players in Bangladesh. We believe your personal data belongs to you — we are simply its custodians.

This Privacy Policy explains how Jatwen collects your data, why it is collected, how long it is retained, and how it is kept secure. By using the platform, you are considered to have agreed to this policy.

The Short Version: Jatwen never sells your data, shares it with advertisers, or collects it unnecessarily. We only keep what is needed to deliver our services.

This policy is part of our Terms and Conditionsan integral part of . Read both documents together for a complete picture of your relationship with Jatwen.

2. What Information We Collect

Jatwen collects only the minimum information required to provide its services. Details are broken down into three categories below:

A) Information You Provide Directly

Data Type	Example	When It Is Collected
Identity Information	Name, date of birth, national ID number	During registration and KYC verification
Contact Information	Mobile number, email address	At registration
Address	District, division, postal code	In KYC verification
Payment Information	Mobile banking number, bank account	On deposits & withdrawals

B) Automatically Collected Information

Device type, operating system, and browser information.
IP address and approximate location (district level).
Active session timestamps and logs of games played on the platform.
Session data collected via cookies and similar technologies.

C) Information Received from Third Parties

Transaction verification data from payment processors.
KYC confirmation from identity verification services.
Risk assessment data from fraud prevention services.

3. How Information Is Collected

Jatwen collects information only through lawful and transparent methods. The main collection methods are outlined below:

Registration form: Information you provide when creating an account.
KYC Verification Process: During ID and address verification.
Gaming Activity: When you play, place a bet, or win.
Transaction Processing: At the time of a deposit or withdrawal.
Support Contact: Reach us via live chat or email.
Website Browsing: Via cookies and analytics tools.

Our Commitment: We never collect data without your consent. At every point of collection, we make clear why the information is being taken.

4. Purpose of Data Use

Jatwen uses your information solely for the following legitimate purposes:

To create your account and verify your identity.
To ensure uninterrupted delivery of gaming services.
To process deposits and withdrawals.
To correctly apply bonus and promotional offers.
To detect and prevent fraud and unlawful activity.
To effectively manage Responsible Gaming tools.
To provide customer support and resolve complaints.
To meet legal obligations.
To improve the platform and enhance the user experience.

We never: Selling your data to advertisers, adding it to third-party marketing lists, or using it for unrelated purposes without your consent.

5. Data Sharing Policy

Jatwen does not share your personal information with third parties for commercial purposes. However, limited data may be shared in specific situations necessary to deliver our services:

Service Provider Partners:

Payment Processors: Only the information necessary to process deposits and withdrawals.
KYC Services: Specific data required for identity verification.
Fraud Prevention: Limited data for risk assessment purposes.
Cloud Services: For secure data storage.

We maintain strict confidentiality agreements with these partners, and they may only use the data for the specified purpose.

In cases of legal obligation:

Information may be disclosed in response to a court order, regulatory directive, or lawful request from a law enforcement authority. In such cases, Jatwen always discloses only the minimum information required.

6. Security Measures

Jatwen protects your data with industry-leading security measures:

256-bit SSL Encryption: All data transmissions occur over encrypted channels.
Two-Factor Authentication (2FA): An additional layer of security for your account.
Server-Side Encryption: Stored data is also encrypted.
Regular Security Audits: By third-party experts.
Access Controls: Staff can only access the data they need to do their job.
Real-Time Monitoring: Suspicious activity is detected immediately.

In the event of a data breach: In the event of a security breach, affected users will be notified within 72 hours and appropriate action will be taken.

7. Cookies Policy

Jatwen's website and app use cookies to enhance your experience. Cookies are small text files stored in your browser.

Cookie Types and Purposes:

Cookie Type	Purpose	Duration
Essential Cookies	To maintain login sessions and security	Deleted at end of session
Functional Cookies	To remember your preferred language and settings	30 days
Analytics Cookies	To collect site usage statistics	1 year
Security Cookies	To detect fraud and bots	Deleted at end of session

Cookies can be disabled through your browser settings, though doing so may affect the functionality of certain services.

8. Data Retention Period

Jatwen does not retain any data longer than necessary. Our general policy is as follows:

Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
Transaction Records: Minimum 7 years (in accordance with financial regulations).
Gaming Logs: Up to 3 years.
Support Chat: Up to 2 years.
Cookie Data: In accordance with each cookie's own expiry period.

Once the retention period ends, data is securely deleted to ensure it cannot be recovered.

9. Your Rights

Every Jatwen member has fundamental rights over their own data. These rights can be exercised at any time:

1

Right to Access

You can submit a request to find out what information Jatwen holds about you.

2

Right to Rectification

You may request a correction if any of your information is inaccurate.

3

Right to Erasure

You may request deletion of your data under specific conditions.

4

Right to Restrict Processing

You may request that the processing of your data be restricted in certain circumstances.

5

Right to Data Portability

You may request a copy of your data in a standard, portable format.

6

Right to Withdraw Consent

Where processing is based on consent, you may withdraw it at any time.

How to Exercise Your Rights: Email us at [email protected] or reach out via live chat. We will respond within 30 business days.

10. Minor Protection

Jatwen is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If you believe a minor's data is in our database, please notify our support team immediately. We will delete that data and close the account without delay.

If you believe your child is using Jatwen, please contact us immediately.

11. Privacy Policy Changes

Jatwen may update this Privacy Policy in response to business changes, new technologies, or legal requirements.

Registered members will be notified in advance by email or SMS of any significant changes. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

The date of the latest update is always displayed at the top of the page. Previous versions are available on request from our support team.

12. Contact & Complaints

For any questions, complaints, or requests to exercise your rights under this Privacy Policy, please contact our Data Protection team:

Email

[email protected]

Live Chat

24/7 — typically within 2 minutes

Response Time

Within 30 business days

Jatwen Privacy Policy

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