Jatwen FAQ — All Your Questions Answered Here

Only one account can be created per mobile number. Creating multiple accounts with the same number or for the same person will result in all accounts being closed and balances may be forfeited.

OTPs usually arrive within 30–60 seconds. If yours doesn't, tap the Resend button. If the problem persists, check your network connection and let our support team know via live chat — they can assist with manual verification.

KYC (Know Your Customer) is the identity verification process. Before large withdrawals, you may need to upload a photo of your national ID or passport. KYC verification is typically completed within 24 hours.

Your email and password can be changed from Account Settings. To change your mobile number, contact support — identity verification may be required. Name and date of birth generally cannot be changed.

After logging in, go to the "Deposit" option from your dashboard. Choose your preferred method — mobile banking or bank transfer — and follow the instructions. In most cases, deposits are credited to your account instantly.

Minimum deposit amounts may vary depending on the payment method. Maximum limits are also subject to your account's verification level and chosen payment method. Visit the Deposit page on your dashboard or contact support for full details.

Mobile banking and bank transfers can sometimes take 5–15 minutes to process. If the funds haven't arrived after 30 minutes, please contact us via Live Chat with your transaction reference number and a screenshot. We'll verify and resolve it promptly.

Jatwen does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges — this depends entirely on their policies.

Withdrawals on verified accounts are typically processed within 30 minutes to 24 hours. Processing may take slightly longer during peak periods. If KYC verification is incomplete, your first withdrawal may take additional time.

Bonus balance cannot be withdrawn directly. Each bonus comes with a wagering requirement — once you've completed the required amount in bets, any winnings can be withdrawn. Full bonus terms are available on the Promotions page.

If a withdrawal is rejected, the funds are returned to your wallet and you'll receive a notification explaining the reason. Common reasons include incomplete KYC, pending bonus wagering requirements, or account information discrepancies. Contact support for full details.

Yes, there is a minimum withdrawal amount that may vary by payment method. Please check the Withdrawal page on your dashboard for the latest details.

Once you complete registration and make your first deposit, a 100% welcome bonus is automatically credited to your account. No code or separate request needed. The bonus may take a few minutes to activate.

A wagering requirement is the number of times you must bet the bonus amount before withdrawing your winnings. For example, a BDT 1,000 bonus with a 20x wagering requirement means you need to place a total of BDT 20,000 in bets before the winnings become withdrawable.

Share your referral code with a friend. When they use the code during registration and make their first deposit, both of you will receive a referral bonus. You can find your referral code in your account dashboard.

Most bonuses can be used in full on slots games. Live Casino and certain other games may have bonus bet restrictions. Full terms and conditions for each bonus are available on the Promotions page.

Jatwen offers Live Casino (baccarat, roulette, blackjack, live shows), 1,000+ slots, bingo, virtual sports, and Sports Betting. New games are added regularly.

Yes. Jatwen is built with a mobile-first design, so all games run smoothly on both Android and iOS devices. You get the full experience straight from your mobile browser — no separate app download required.

If you get disconnected, the outcome of your active game is saved on our servers. When you reconnect, you can pick up right where you left off. For slots, the result of any active spin is determined automatically.

RTP (Return to Player) is the percentage of total bets a game pays back to players over time. For example, a 96% RTP means that for every BDT 100 wagered, an average of BDT 96 is returned. Choosing games with a higher RTP generally leads to a better experience in the long run.

Jatwen uses 256-bit SSL encryption, providing bank-level security. Your personal information is never sold or shared with third parties. All data is kept protected in accordance with our Privacy Policy.

Change your password immediately and log out any unrecognized devices from your active sessions list. Then notify our support team via live chat — they will take immediate action to secure your account.

No. No Jatwen staff or representative will ever ask for your password, OTP, or payment PIN. If anyone requests this information using Jatwen's name, it is a scam — report it to support immediately.

Yes. Through the Self-Exclusion option, you can lock your account for anywhere between 6 months and 5 years. This feature is available under Responsible Gaming settings. To learn more, Responsible Gaming View the page.